Customer care

Questions or feedback about your order? 

We aim to provide the highest quality products and service, so we are most happy to assist! Simply send a note to our customer service department at service@sifted.co.

Who do I contact if I have a question about my order?

Payment methods

What payment methods do you accept? 

We gladly accept Visa, MasterCard, Discover, and American Express Credit / Debit Cards. 

General

How do I place an order?

There are many ways to order with us - just choose the way that works best for you.

  1. Shop the sifted.co website to see all our product offerings and find the perfect kit for you or your team.

  2. You can contact our Sales team at sales@sifted.co to speak with someone who will help you place an order.

Fill out our contact form to receive assistance in placing a customized order.

How do I send the same kit to multiple addresses? 

Navigate to the Meet The Kits page. Once you check-out, a member of our team will contact you to collect shipping addresses. You’ll have the option to provide an excel sheet of addresses or share a link with your recipients and they can enter their addresses. Contact us at sales@sifted.co for help! 

Returns


Thank you for shopping with Sifted. We expect that you will be happy with our product, but if you are not entirely satisfied with your purchase, we are here to help.

Will you replace a damaged order?

See our replacement + refund policy below to learn about our return policy.

What is your replacement + refund policy?

We do not (actually, cannot) accept returns on food-related items. 


If your order is damaged during shipment, contact us within 3 calendar days from the date you received your order.


To submit a claim: Take a picture of the damage and email it to service@sifted.co along with your order number and your preferred method of communication.


Approved claims: Sifted will either refund the cost of the damaged product or send a replacement. Refunds will be made to the credit card that was used to place the initial order.


Shipping


Applicable shipping charges for your order will be provided prior to you completing your purchase. Sifted ships to the US and US territories. Sifted will only accept shipments to a valid street address.

When will my order ship after I’ve made a purchase?

We will ship your package using the method you selected during the order process, and we will provide you with tracking information so that you can monitor the delivery of your package.


Please use the information below to determine the estimated shipping time from our kitchen to your delivery address.


Do please note: These estimated shipment times are provided for your convenience. They are estimates. Neither Sifted nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate. In no event will Sifted or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.


UPS Mail – 3-5 day delivery


This Shipping & Delivery Policy is subject to change without notice. The version of this Shipping & Delivery Policy in effect at the time of your purchase will govern your purchase. Sifted recommends you print or otherwise retain a copy of this Shipping & Delivery Policy at the time of your purchase.


How do I specify an exact delivery date?

If you are placing an order for a team or event, your dedicated account manager will contact you to schedule your delivery date.


How will my order be shipped?

All of our orders are shipped via UPS. Once your item ships, we will send you a tracking number. Each order is carefully packaged to ensure that it arrives safely. Sifted is not responsible for any lost or stolen items once delivered.